At Zuma Woods, we aim to provide a seamless and secure payment experience for all our customers. Please review our payment policy below to understand the terms and conditions related to payments for firewood, pellets, lumber, and other products available on our online store.

Accepted Payment Methods

We accept the following payment methods for your convenience:

• Credit/Debit Cards: Visa, Mastercard, American Express.
• Digital Wallets: Apple Pay, Google Pay, PayPal, UnionPay
• Bank Transfers: Direct bank transfers (details provided at checkout).
• Cash on Delivery (COD): Available for select orders within Dubai.

Payment Security

• All online payments are processed through secure and encrypted payment gateways to ensure the safety of your personal and financial information.
• We do not store or have access to your full credit card details.

Payment Confirmation

• Once your payment is successfully processed, you will receive an order confirmation email with your order details and payment receipt.
• If you do not receive a confirmation email within 24 hours, please contact us at sales@matasha.co.uk or +971 50 993 6597.

Failed Payments

If your payment fails, please ensure that:

• Your card details are entered correctly.
• Your card has sufficient funds or credit limit.
• Your bank has not declined the transaction (contact your bank for details).

If the issue persists, please try an alternative payment method or contact our customer support team for assistance.

Cash on Delivery (COD) Terms

• COD is available for orders within Dubai only.
• A maximum order value of 1000 aed applies for COD orders.
• Full payment in cash is required upon delivery.

Pricing and Currency

• All prices on our website are in AED (United Arab Emirates Dirhams) and inclusive of VAT (if applicable).
• We reserve the right to update prices at any time without prior notice. However, the price at the time of order confirmation will be honored.

Refunds

• Refunds for canceled orders or returns will be processed to the original payment method used during purchase.
• Refunds may take 7-10 business days to reflect in your account, depending on your bank or payment provider.
• For more details, please refer to our Return Policy.

Disputes and Chargebacks

• If you believe there is an error in your payment or have any concerns, please contact us at sales@matasha.co.uk or +971 50 993 6597 before initiating a chargeback with your bank.
• Unauthorized chargebacks may result in additional fees and suspension of your account with us.

 Contact Us

For any questions or concerns regarding payments, please contact our customer support team:

• Email: sales@matasha.co.uk
• Phone: +971 50 993 6597

We reserve the right to modify this return policy at any time. Please check our website for the most up-to-date information.

Thank you for choosing Zuma Woods for your firewood, pellets, lumber, timber, decking and other wood products in UAE!

Quality You Can Trust