• info@matasha.co.uk

Terms & Conditions

Terms & Conditions

Effective Date: 14th April 2026

Welcome to Matasha. By using our app, you agree to the following terms.

1. About the Platform

Matasha is a marketplace that connects customers with carpet and flooring suppliers.

We do not provide flooring services directly.

2. Customer Use

  • Customers may submit job enquiries through the platform
  • Customers are limited to 3 enquiries per month
  • Submitted enquiries cannot be edited after posting
  • Customers are responsible for providing accurate information

3. Supplier Use

  • Suppliers may view job enquiries
  • Suppliers must hold an active paid subscription to respond to enquiries
  • Suppliers are responsible for the accuracy of their business information
  • Suppliers agree to respond professionally and lawfully

4. Payments & Subscriptions

  • Supplier subscriptions are processed via Stripe
  • Subscriptions may renew automatically unless cancelled
  • Failure to pay may result in restricted access

5. No Guarantees

Matasha does not guarantee:

  • Job availability
  • Number of leads
  • Conversion of enquiries into sales

6. Liability

We are not responsible for:

  • Agreements made between customers and suppliers
  • Quality of work provided by suppliers
  • Any disputes arising between users

7. Acceptable Use

Users must not:

  • Provide false or misleading information
  • Attempt to bypass payment systems
  • Misuse the platform in any way

8. Account Suspension

We reserve the right to suspend or remove accounts that breach these terms.

9. Changes to the Service

We may modify or update the platform at any time.

10. Governing Law

These terms are governed by the laws of England and Wales.

11. Contact

For support, please contact: info@matasha.co.uk